Has Knowledge Management made a significant and positive impact on the small and medium-sized enterprise sector in the past decade and is it still relevant today?
Studying the progress of small and medium-sized enterprises (SMEs) is an activity that no country can take lightly because of the sector’s significance in a nation’s economy. In Germany, for example, 97.9% of all companies fall within the SME category (Wickert and Herschel 329) providing 36% of all industrial investments (Wimmer and Wolter, 2000). Likewise, in Australia, SMEs account for 97% of all private sector businesses and produce 30% of the nation’s output (ABS 1). Among the various types of studies conducted within the SME sector, Knowledge Management (KM) is one that has recently seen an increased level of interest. This is mainly due to the realisation of many practitioners and experts such as Desouza and Awazu that SMEs are in a unique situation where their most significant assets are intangibles comprised mainly of knowledge (33).
This paper will examine the progress of the KM movement within the SME sector through the use of findings from studies conducted by experts in the field. First, it will put KM in context by showing its significance as a crucial tool for the sustainability of SMEs. Second, it will present recent data pertaining to the impact of KM within the sector. Finally, this paper will show that, despite its inconsistent outputs within the SME sector, KM is still a mission-critical business component today and will continue to be in the years to come.
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